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Chiropodists, podiatrists and hearing aid dispensers: how to rejoin the Register if you’ve been removed

This short readmission process is for rejoining the HCPC Register within one month of lapsing

This process is currently open to chiropodists, podiatrists and hearing aid dispensers only.
All other professions should follow our standard readmission process

We understand this is a distressing situation for anyone to find themselves in. Please don’t worry - we want to get you back on the Register as soon as possible and we’re working hard to make that happen.

Readmission is our quickest process. There’s just one short form to fill in and your normal registration fee to pay. Once that’s done, you’ll be back on.

This page gives more detail on why this may have happened to you, and what to do now.

Why have I been removed from the Register?

We invited chiropodists, podiatrists and hearing aid dispensers to renew their registration between 1 May 2022 and 31 July 2022.

There are two parts to the renewal: the fee and the declaration. If you’ve been removed from the Register, it means we didn’t receive one (or both) of these before the window closed.

We know there can be many reasons behind this. Please be assured that we want to get you back on the Register as quickly as possible - the process is simple and straightforward.

How do I get back on the Register?

If your name is no longer appearing on the Register, and you’d like to rejoin, you’ll need to do is:

  1. Fill out the readmission short form
  2. Email it to shortread@hcpc-uk.org by 31 August 2022
  3. Pay your registration fee
    We'll email you to let you know when your details have been processed, then you'll be able to make the payment via your online account
  4. Your name will reappear on the online Register once your fee clears with your bank

We'll email you to confirm that we've processed your details, and we'll email you when you're back on the online Register.

Please note, we cannot re-add you to the Register without the readmission form. If you aren’t sure whether to send in the form, we would recommend doing so rather than waiting: we will contact you if there are aspects of the form that need to be amended.

What do I need to pay?

The registration fee for the two-year cycle is £196.24.

All readmission applicants can either pay for the two-year cycle in full, or can opt to pay the first year in full, and the second year by direct debit.

How do I pay the fee?

When we've processed your details, you'll be able to pay your fee in your online account.

We'll email you to confirm this. Please note, if you haven't logged in to your online account before, you'll need to activate your account first.

How to activate your account


What happens if I don’t apply by 31 August 2022

If you are applying to rejoin after 31 August 2022, you will need to complete a more detailed readmission form and pay the £147.18 readmission fee in addition to the registration fee. This can be found on our website along with guidance and payment information.

Making sure you receive notifications

If you have encountered issues receiving renewal notifications from us via email, you may wish to ensure that our email address (noreplyregistration@hcpc-uk.org) is in your safe senders list. This should prevent messages from going into your spam or junk folder.

You may also wish to update or change your contact details. You can do this on the second page of the readmission form.

To confirm your renewal dates in future, you can also use our website

How long will it take to get back on the Register?

Once we’ve received your readmission form and fee, we’ll process them as quickly as possible. Our service level is 10 working days for this, but it can be much quicker.

Can I still work?

In order to practice under one of our protected titles in the UK, you are legally required to be on the Register. However, providing you do not practice under that title, whether or not you can undertake duties at your workplace is at your employer’s discretion. This might mean that you can carry out some duties under supervision.

Further information and queries

Account issues

  • This can be caused by a number of factors. One or more of the changes below should resolve it.

    1. Make sure you are using the most recent temporary password you were sent. Each time a password is generated, the previous one becomes invalidated. This will mean it is rejected. If you’ve generated multiple passwords, make sure there is no chance that the correct one is still on its way.

    2. Follow the link in the activation email itself. This is a unique link with information that communicates with your account settings. You won’t be able to activate your account wihtout clicking it. 

    3. Open the activation link using a browser that is not Google Chrome. To do this, right click the link (or tap and hold) and select ‘Copy link address’. Then paste it into a new browser.

    4. Go to the activation page (hcpc-uk.org/activate), enter the same email address and use the ‘Change email and activate’ button.

    5. Go to the activation page (hcpc-uk.org/activate), enter a new email address and use the ‘Change email and activate’ button.

    Tried these steps without success?
    Please contact priorityreg@hcpc-uk.org with your registration number, explaining the issue. Please include information about the steps you’ve followed, so that our team knows what has been tried. Ask for details on how to make your readmission payment by bank transfer.

  • This can be caused by a number of factors. One or more of the changes below should resolve it.

    1. Add 'noreplyregistration@hcpc-uk.org' to your safe senders list on your email client. Go to hcpc-uk.org/activate and request another temporary password.

    2. Go to the activation page (hcpc-uk.org/activate), enter the same email address and use the ‘Change email and activate’ button.

    3. Go to the activation page (hcpc-uk.org/activate), enter a new email address and use the ‘Change email and activate’ button.

    Tried these steps without success?
    Please contact priorityreg@hcpc-uk.org with your registration number, explaining the issue. Please include information about the steps you’ve followed, so that our team knows what has been tried. Ask for details on how to make your readmission payment by bank transfer.

  • This can be caused by a number of factors. One or more of the changes below should resolve it.

    1. Make sure you’ve activated your account before logging in. If this is your first time logging in, or your first time logging in since 2020, you’ll need to go to hcpc-uk.org/activate and complete the steps.

    2. Re-activate your account: go to the activation page (hcpc-uk.org/activate), enter the same email address and use the ‘Change email and activate’ button (this can re-trigger the system notifications) 

    3. Re-activate your account with a new email address: go to the activation page (hcpc-uk.org/activate), enter a new email address and use the ‘Change email and activate’ button

    Tried these steps without success?
    Contact priorityreg@hcpc-uk.org with your registration number, and explain the issue. Please include information about the steps you’ve followed, so that our team knows what has been tried. Ask for details on how to make your readmission payment by bank transfer.

  • This will mean that you can’t receive your verification code via SMS. You won’t be able to complete your two-factor authentication, so you'll need the number on your account to be updated.

    This can only be done by a member of our Registration team. Please contact priorityreg@hcpc-uk.org with full details as soon as possible. We will need your name, address and date of birth to identify you, and your new phone number.

  • There can be some delays to receiving the verification text message. This can range from one to six hours.

    If you've waited six hours without success, contact priorityreg@hcpc-uk.org with your registration number, and explain the issue. Please include information about the steps you’ve followed, so that our team knows what has been tried. Ask for details on how to make your readmission payment by bank transfer.

Email and payment issues - readmission

  • This can be caused by a number of factors. One or more of the changes below should resolve it.

    1. Add ‘noreplyregistration@hcpc-uk.org' to your safe senders list on your email client. Go to hcpc-uk.org/activate and request another temporary password.

    2. Log into your online account and check that the correct email address is on your account. Sometimes a small misspelling can cause this issue. 

    Tried these steps without success?
    Contact priorityreg@hcpc-uk.org with your registration number, and explain the issue. Please include information about the steps you’ve followed, so that our team knows what has been tried. Ask for details on how to make your readmission payment by bank transfer.

  • Unfortunately, we can’t provide confirmation of receipt for documents, due to the volume we receive every day. We will process your details within 10 working days or less. When processed, we will email you to let you know that you can make your registration payment.

    Once we have processed your details, you’ll be able to log into your online account and make the payment. The confirmation email isn’t required to make the payment.

  • This can be caused by a number of factors. One or more of the changes below should resolve it.

    1. Add ‘noreplyregistration@hcpc-uk.org' to your safe senders list on your email client. Go to hcpc-uk.org/activate and request another temporary password.

    2. Go to the activation page (hcpc-uk.org/activate), enter the same email address and use the ‘Change email and activate’ button (this can re-trigger the system notifications) 

    3. Go to the activation page (hcpc-uk.org/activate), enter a new email address and use the ‘Change email and activate’ button

    Tried these steps without success?
    Contact priorityreg@hcpc-uk.org with your registration number, and explain the issue. Please include information about the steps you’ve followed, so that our team knows what has been tried. Ask for details on how to make your readmission payment by bank transfer.

  • Once we have processed your details, you'll be able to make your registration payment through your online account. We'll send you an email confirming this, but the email isn't needed to make the payment. 

    If you haven't logged in to your online account before, you'll need to activate it first.

    Activate your account

  • To access direct debit payment options for a registration payment, you’ll need to add (or re-add) your direct debit details to your account.

    You can do this under ‘My Details’.

  • Payment processing times are determined by your bank, and can take up to 3 working days to be received by our system. The processing time depends on your bank, the type of transaction and whether service is affected by a weekend or bank holiday.

    Please allow enough time for the transfer to be made fully.

    If you have made your payment and urgently require assistance, please contact priorityreg@hcpc-uk.org with full details and a confirmation if possible. 

If you require further information, or have a question about this, you’re welcome to contact our Registration team using the details below.

 

Telephone: +44 (0)300 500 4472 or +44 (0)20 7582 5460.

Lines are open, subject to demand, from 9am to 5pm Monday to Friday (excluding bank holidays).

Please note: currently we are experiencing an extremely high level of demand as we are supporting many registrants and applicants with a range of enquiries. You may experience delays with our phone and email services. We sincerely apologise for any inconvenience this causes.

Published:
01/07/2022
Audience
Registrants
Page updated on: 15/07/2022
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