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Queries about registration

Service update: It is currently peak time for UK applications to the Register. We receive hundreds of applications every day so our response times and processing may take longer. We try to get back to all applicants quickly, but please accept our apologies if you experience a delay.

Our telephone system is currently not operating. To contact our team, please email and we will respond as soon as we can.

If you want to find out if you have been registered or if your renewal application has been completed, please check our online Register. The online Register is updated in real time. 

Before you contact us

We are adapting our ways of working right now. As a result of the measures introduced by the government in response to COVID-19, we have moved all our staff to working from home. This means we are no longer able to answer our main telephone lines and have limited access to our post, and are prioritising email correspondence where possible.

Our Registration team receives a high volume of queries and often directs enquirers to pages on our website. To save time, we recommend using the shortcuts below to search for the information you need before contacting the Registration team.

Thank you for your patience during this time.

Get your answer quicker online

Contact our Registration department

If your question isn't answered online, our Registration team can help with queries about getting on the Register, qualifications, fees, renewals, CPD, your online account and more.  

Tel: +44 (0)300 500 4472

Queries about international applications

If you have a question about an international application that isn't answered online, please email our International team. We can help with queries about European Mutual Recognition, qualifications, appeals, fees and more.

Our lines are open 9am to 5pm Monday to Friday (excluding Bank Holidays).
If you are contacting us from outside the UK and are unable to use our main switchboard number, you can call us on +44 (0)20 7582 5460.
Please note, for security reasons, we are unable to accept notification of changes to registrants' contact details by email. You can change your contact details using your online account. You cannot use our online system to change your name. To do this, please contact us by phone. 
Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Health and Care Professions Council,
Park House, 184-186 Kennington Park Road,
London, SE11 4BU

Page updated on: 12/10/2018