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Queries about registration

Please accept our apologies for delays to our services during this time. It is currently peak time for UK applications so our response times may be extended. Access to telephone lines is limited while our team works from home, so we encourage enquiries over email. As a safety precaution, postal deliveries are held in reception until the Registration team collects them, which is currently every Thursday.

Before you contact us

As a result of the measures introduced by the Government in response to COVID-19, we have moved most of our staff to working from home, meaning we have limited access to our telephone service and encourage contact via email. Although we respond to all enquiries, this can cause delays in our response times. At peak times of year these can be even longer.

We apologise if this affects your enquiry. To save time, we recommend searching the links below before contacting us, as many enquirers find their question is andwered here.

Get your answer quicker online

Checking your application status

The quickest way of finding out if your application has been approved is to check our online Register. The online Register is updated by our registration system in real time. The quickest way of checking whether your renewal has been successful is through your online account.


Contact our main Registration department

If your question isn't answered online, our Registration team can help with queries about UK applications, qualifications, fees, renewals, CPD, your online account and more.

We have limited access to telephone lines currently and encourage contact by email. We try to respond to all email queries within two working days.

Tel: +44 (0)300 500 4472

Please note: for security reasons, we are unable to accept notification of changes to registrants' contact details by email. You can change your contact details using your online account. You cannot use our online system to change your name. To do this, please contact us by phone. 


Our International department

If you have a question about an international application that isn't answered online, please email our International team. We can help with queries about European Mutual Recognition, qualifications, appeals, fees and more.

If you are contacting us from outside the UK and are unable to use our main switchboard number, you can call us on +44 (0)20 7582 5460.
Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Our offices

Our offices are currently operating with a limited staff team under altered opening hours. We are currently accepting UK applications and readmission applications by email only, but international applications must be sent by post to the address below. 

Health and Care Professions Council,
Park House, 184-186 Kennington Park Road,
London, SE11 4BU

Page updated on: 12/10/2018