Our offices have been affected by the COVID-19 pandemic. Our phone lines remain open and you can also contact us by email. Please be patient with the team who will answer your call as soon as possible at this busy time. If you contact us by email we will endeavour to respond to your query within five working days.
Get your answer quicker online
Anyone can raise a concern about a registrant’s fitness to practise. This includes members of the public, employers, the police, other organisations and other health and care professionals.
To help decide whether you should make the referral to us please see our guidance:
The Health and Care Professions Tribunal Service (HCPTS) is the hearings service of the Health and Care Professions Council (HCPC)
The customer service process is designed for addressing complaints you may have about the service we provide, such as our timeliness of response.
It is not designed to deal with complaints you may have about decisions included in the outcome of fitness to practise cases.
If your complaint is about a fitness to practise decision made by a Panel where the process is prescribed by law or there is a legal right of appeal we cannot interfere with that decision.
- A decision by an Investigating Committee Panel
- A decision by a Conduct and Competence Committee Panel
- A decision by a Health Committee Panel
- A decision by a Registration Appeals Panel
If your complaint is about an administrative fitness to practise decision made on the basis of HCPC policy or guidelines, we cannot vary such a decision unless an investigation shows that the policy or guidelines were wrongly applied or new and material evidence has become available.
- A decision that an allegation does not meet the standard of acceptance
- The publication of a hearing outcome on our website
If you would like further information on the above, please contact the fitness to practise department's Assurance and Development Team at
Contact our Fitness to Practise Department
We have limited access to telephone lines currently and encourage contact by email. For enquires about raising a concern about the fitness to practise of a registrant, please contact:
Tel: +44 (0)20 7840 9814
Freephone number: +44 (0) 800 328 4218