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Queries about registration

We are currently experiencing extremely high volumes of calls and emails, due to the number of professions currently in renewal, the summer peak of people graduating from education programmes applying to join the Register for the first time, and an unusually high number of international applications in recent weeks.

The registration phone number is working, but when the maximum capacity for this phone line is reached, you may receive a ‘call failed’ notification. If this is the case, please do try again later as a phone call is often the most effective way of reaching us. Do not use the switchboard number, or other team numbers as they are unable to help you with registration queries.

Managing your account

If your query is about a change needed to your account, there are a number of changes you can make online through the ‘My Account’ pages. These include:

  • Requesting a change of name and/or change of gender
  • Updating your postal address
  • Updating your email address
  • Setting up a new direct debit instruction
  • Providing information about any health and character declarations being made at renewal
  • Uploading documents related to declarations
  • Declaring that you will need to complete return to practice activities as part of your renewal
  • Requesting voluntary de-registration
  • Making a payment for renewal or for applications when supplied with a payment link

You can access your HCPC account using this link

If you have not yet activated your account, you can find more information about how to do this here

 

Before you contact us

Please make sure you include your registration number or application number in your communication with us.

Our Registration team receives a high volume of calls, and often directs enquirers to pages on our website. To save time, we recommend using the shortcuts below to search for the information you need before contacting the Registration team.

Get your answer quicker online

Checking your application status

The quickest way of finding out if your application has been approved is to check our online Register. The online Register is updated by our registration system in real time.

The quickest way of checking whether your renewal has been successful is through your online account.

 

Contact our main Registration department

If your question isn't answered online, our Registration team can help with queries about UK applications, qualifications, fees, renewals, CPD, your online account and more. Please include your registration number or application number in any communication with us.

Our telephone lines are open between 9am and 5pm, Monday to Friday. 

Tel: +44 (0)300 500 4472

Please note that for security reasons, we are unable to accept notification of changes to registrants' contact details by email. You can change your contact details using your online account. You cannot use our online system to change your name. To do this, please contact us by phone. 

 

Our International department

If you have a question about an international application that isn't answered online, please email our International team. We can help with queries about European Mutual Recognition, qualifications, appeals, fees and more.

If you are contacting us from outside the UK and are unable to use our main switchboard number, you can call us on +44 (0)20 7582 5460.
 
Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.
 
 
 

Our offices

We are currently accepting UK applications and readmission applications by email only, but international applications must be sent by post to the address below. 

Health and Care Professions Council,
Park House, 184-186 Kennington Park Road,
London, SE11 4BU

Page updated on: 03/03/2021
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