At the HCPC we are committed to developing and improving the service provided by our Registration Department
Your feedback is valuable to us as it can help us improve our service and therefore the service you receive in the future.
It gives us an insight into the overall registration experience from your perspective, helps us understand your views on current service standards and provides a clear basis for future service developments. For example, we have already made some important changes based on the feedback we have received, including:
- more focused roles within the team which has led to us reducing our email response standard from five days down to 48 hours;
- imporoved our automated messages to provide more useful information about our processes;
- developed plans to minimise the time taken to speak to our Registration Advisors; and
- improved the security verification processes for telephone callers.
How to contact us
You can send your feedback to feedback@hcpc-uk.org in writing, including:
- If this is positive feedback, constructive feedback, or a service complaint.
- Your name
- The application or FTP case number (if applicable). This will help us more quickly identify where this feedback relates.
- Your feedback on our service.
- Any HCPC staff relevant to the feedback.
- Any outcome you are looking for with this feedback.
Related
Page updated on: 16/01/2019