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Being open when things go wrong

Case study on being open and honest if something has gone wrong in any care, treatment or other services they have provided

Confidentiality

Support and guidance relating to how health and care professionals handle information about service users

Employer Insight: Implementing a more just culture

How Mersey Care focused their workplace culture on justice and learning

A registrant's responsibility to maintain appropriate boundaries

Registrants establish and maintain that trust by treating service users with dignity and respect and involving them in decisions about their care.

Other organisations

There are a number of other regulatory organisations in the UK which regulate health and care professionals

Introduction to confidentiality

Confidentiality means protecting personal information, this information might include details of a service user’s lifestyle, family, health or care needs which they want to be kept private

Promoting the value of regulation

Aim: The public, registrants, students and employers understand the value and importance of regulated health and care professionals

Disclosing information to regulators

There are a number of regulators – such as the General Medical Council, the Care Quality Commission and us – who may need you to pass on information to them

Check the Register

We keep a Register of health and care professionals who meet our standards for their training, professional skills, behaviour and health

Standards in practice: being open when things go wrong

The duty of candour is important for anyone working in health and care, but what does it mean in practice?

Our CPD requirements

Our flexible approach takes into account of the broad range of health and care professionals and is based on outcomes

Sale, supply and administration

Local arrangements can be made to allow health and care professionals who are not prescribers to supply or administer medicines

Employer insight: Moving to the UK to practice and the challenges of finding employment

Doreen is a physiotherapist working in an intermediate care team, and speaks about the steps one Recruiting Manager took that made a real difference

My Story - Rachel Karanja

In celebration of Black History Month Rachel shares some inspiring words of what she has learned and experienced as a black health and care professional in the UK.

Our work on improving sexual safety

We are working to help improve the sexual safety of service users, those working within health and social care, and the students and learners on HCPC approved programmes.

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