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This can happen for a few reasons. Try the following steps:

• Make sure the account has been activated. If this is the first login, or the first login since 2020, go to hcpc-uk.org/activate and complete the activation steps.
• Re-activate using the same email address: go to hcpc-uk.org/activate, enter the email address and select Change email and activate. This can refresh the system.
• Re-activate using a new email address: go to hcpc-uk.org/activate, enter a new email address and select Change email and activate. 

If these steps do not work, contact registration@hcpc-uk.org with the registration number and details of the issue. Include the steps already tried so the team knows what has been attempted.

If the device originally used for multi-factor authentication (MFA) is not available, login will not be possible until MFA is reset and installed on another device.

To resolve this, contact our Registration department with full details and they will be able to assist. If logging in via MFA is not possible, then the team will be able to set up email verification. The team will need the registrant’s registration number, name, address, and date of birth to confirm their identity. 

Sometimes there may be a delay receiving the code or approval notification from the authenticator app. Check that:

• The device has a stable internet connection (Wi-Fi or mobile data).
• Notifications for the Microsoft Authenticator app are enabled.
• The correct account has been added in the app.

If the problem continues, contact registration@hcpc-uk.org with the registration number and an explanation of the issue. Include details of the troubleshooting steps already taken.

After you enter your details on the activation page, you should receive an email to complete the process. If you don’t get the email:

• Check your junk/spam folder.
• If it’s still not there, call our Registration team on:
  • +44 (0)300 500 4472
  • +44 (0)20 7582 5460 (lines are open Monday to Friday, 9am–5pm UK time).

Our team can check the issue and help you complete your activation. If you’re trying to make a payment, they can also take this for you over the phone.

This can usually be fixed by trying one of the following:

• Add noreplyregistration@hcpc-uk.org to your safe senders list. Then visit hcpc-uk.org/activate and request another temporary password.
• Go to hcpc-uk.org/activate enter the same email address and click Change email and activate.
• Go to hcpc-uk.org/activate enter a new email address and click Change email and activate.

If this still does not work then please email registration@hcpc-uk.org along with your registration number. Please explain the problem and the steps you have already tried, so our team knows what has been tested.

Try these steps:

• Make sure you are using the most recent temporary password we sent. Each time a new one is created, the old one stops working.
• Follow the link in your activation email as it is unique to your account and must be used to activate.
• Try opening the link in a different browser. Copy and paste the link into another browser instead of Google Chrome.
• Go to hcpc-uk.org/activate enter the same email address and click Change email and activate.
• Go to hcpc-uk.org/activate enter a new email address and click Change email and activate.

If this still does not work then please email registration@hcpc-uk.org along with your registration number. Please explain the problem and the steps you have already tried, so our team knows what has been tested.

• Double-check your registration number is entered correctly. It should be letters followed by numbers, with no spaces (e.g. ABC01234).
• Make sure you’re using the same email address you gave us previously.
• If you have more than one email account, try another.

If you see this message:

• Click Change email and activate to use a new email address. You’ll then be asked to confirm your identity.
• Or go to the login page and try:
  • Signing in with the password you already created
  • Using your temporary password if you still have one
  • Resetting your password by clicking Can’t access your account

Multi-factor authentication (MFA) is an extra security step to keep your account safe.

If you can’t complete MFA setup:

• Check whether you are using the same method you chose during activation (email or authenticator app).
• If using email verification, make sure the code isn’t in your junk/spam folder.
• If using an authenticator app, double-check you scanned the QR code correctly and that the timestamp on your phone is accurate.

For help, see our guidance on using and setting up MFA. 

If you’ve followed these steps but still can’t log in, please contact registration@hcpc-uk.org
with your registration number and details of the problem.