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Service updates: adapting how we regulate

We recognise this is exceptional and uncertain times for everyone.

Our main objective during this time is to ensure we continue to fulfill our statutory duty to protect the public whilst we take account of current Government and public health guidance, ensure the health of our employees, and provide flexibility and support to our registrants who will be working in ever more demanding circumstances.

We are adapting our ways of working right now. As a result of the measures introduced by the government in response to COVID-19, we have moved all our staff to working from home. This means we are no longer able to answer our main telephone lines and have limited access to our post, and are prioritising email correspondence where possible.

We recognise these are fast changing times, and will do our best to keep you up to date with all the information you need. This page will be updated with further changes as required.

Latest service information 

We are currently experiencing extremely high volumes of calls and emails, due to the number of professions currently in renewal, students graduating from education programmes applying to join the Register for the first time, and an unusually high number of international applications.

The registration phone number is working, but when the maximum capacity for this phone line is reached, you may receive a ‘call failed’ notification. If this is the case, please do try again later as a phone call is often the most effective way of reaching us. Do not use the switchboard number, or other team numbers as they are unable to help you with registration queries.

COVID-19 advice for you

Please find frequently asked questions and guidance for you, we will continue to update our information regularly: 

Page updated on: 18/03/2020