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Engaging with the public about what they do via social media
Case study: Simon is a dietitian. He has recently been considering new ways of engaging with his service users and members of the public
When social media use turns to cyber bullying
Case study: Farah is a clinical psychologist who has been complaining about colleagues to her close family and friends on social media
Sole practitioners' group
Case study: Carl is a podiatrist working in independent practise. He is a sole practitioner and has run his business for 10 years
Disclosing information to regulators
There are a number of regulators – such as the General Medical Council, the Care Quality Commission and us – who may need you to pass on information to them
Disclosing information by law
Sometimes, you may be asked for information directly under the law – for example, if a court has ordered you to disclose the information
Disclosing information with consent
In most cases, you will need to make sure you have consent from the service user before you disclose or share any identifiable information
Consent and confidentiality
It is important that you get the service user’s permission, or ‘consent’, before you share or disclose their information or use it for reasons which are not related to the care or services you provide for them
Keeping information safe
You need to take all reasonable steps to protect information about service users. By ‘reasonable steps’, we mean that you need to take sensible, practical measures to make sure that you keep the information safe.
What information is confidential?
Information about a service user can be ‘identifiable’ or ‘anonymised’, by identifiable information we mean any information you hold about a service user that could identify them, you must treat this information as confidential
Introduction to confidentiality
Confidentiality means protecting personal information, this information might include details of a service user’s lifestyle, family, health or care needs which they want to be kept private
Key principles of confidentiality
You should keep the following principles in mind when handling information
Registrant health and wellbeing strategy
We want to exhibit empathy in all our interactions, demonstrate fairness in all that we do, and cultivate professionalism through a supportive, transparent and collaborative approach
Our profession’s medicines and prescribing rights
Find out what rights your profession has and how these are changed
Controlled drugs
Controlled drugs are subject to additional legal controls as they carry a higher risk of being misused or causing harm
Additional advice and support
Specific guidance relating to key areas, such as scope of practice, vaccine administration and specific roles