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Customer service policy

View our policy for customer service in this section

Fitness to practise decisions

The customer service process is designed for addressing complaints you may have about the service we provide

Health and character declarations policy

This document sets out the Committee’s policy on dealing with health declarations and character declarations

Threshold policy for fitness to practise investigations

This policy sets out the HCPC’s approach to investigating fitness to practise concerns and outlines our investigation process

Freedom of Information Policy

The Freedom of Information Act 2000 (FOIA) enables anyone to request recorded information held by the Health and Care Professions Council (HCPC)

Assessing SET1 - Threshold level of qualification

This policy statement sets out our broad approach to assessing the threshold level of qualification for entry to the Register.

Research brief: Analysis of HCPC registrants’ equality, diversity and inclusion (EDI) data

We are recruiting a research team to analyse equality, diversity and inclusion data of our registrants. Find out more >

Standards of conduct, performance and ethics

The standards we set for all the professionals on our Register, stating in broad terms our expectations of their behaviour and conduct.

Standards of education and training

The Standards of education and training are the standards against which we assess education and training programmes

Standards for podiatric surgery

The standards for podiatric surgery play a key role in supporting safe and effective practice in podiatric surgery.

Standards for the use by orthoptists of exemptions to sell and supply medicines

The standards to enable registered orthoptists who are appropriately trained to sell and supply certain prescription only medicines