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How we ensure our content and services meet the needs of all our stakeholders


  • We will provide all documents that we publish in alternative formats on request. This includes providing Braille copies, large print and audio.

    Please contact our Publications team by email or call 44 (0)20 7840 9806 for details.

  • You can download our 'How to raise a concern' brochure in the following languages. Please note, we changed our name from the Health Professions Council (HPC) to the Health and Care Professions Council (HCPC) on Wednesday 1 August 2012. The guidance remains correct despite our change of name.


  • Standards and guidelines

    To make the website easy to view, we have designed it in accordance with guidelines laid down by the Web Accessibility Initiative (WAI) and we strive, wherever possible, to conform to 'Double-A' standards.

    Measures we have taken to ensure accessibility include:

    • Using meaningful ALT text for all images to provide descriptive text.
    • Using descriptive hyperlink text.
    • Avoiding the use of frames, which are difficult for special browsers to interpret.
    • Using an easy-to-see web colour scheme.
    • Using an easier to read non-serif font type, size and colour.
    Changing the visual aspects of this site

    You can change the way you view any website to suit your needs, from the background colour to the font that is displayed, these options can be changed from within your internet browser.

    The settings differ from browser to browser, but most offer some of the following:

    • Font size and types – You can change the size of nearly all of the text displayed on a website.
    • Colour changes – Some browsers allow you to change many of the colours associated with the text, links and backgrounds.
    • Plain text – Many browsers allow you to turn off the ‘style sheets’ associated with the website, allowing you to only view the on-screen text.

    To view more detailed information about these options and for step-by-step information on how to change these settings, type the word ‘Accessibility’ into the Help section within your browser toolbar.

    Additional resources

    Adobe Acrobat is required to view and print PDF documents that appear on this website.

    Use the link below to download this program for free.


    Click here for our links and resources section, which includes more information about accessibility from external sources.

    If you have any feedback or experience any problems with our site, please get in contact with the web team and we will do what we can to make the website easier for everyone to access.

  • We have an assistive listening system available for use at all meetings in Park House.

    If you would like information about using the system, and to ensure that it is available at the meeting you are due to attend, please contact your meeting organiser.

    What is an assistive listening system?
    • Deaf people can find it difficult to hear in large venues because of poor acoustics, often made worse by background noise and competing sounds.
    • Assistive listening devices replace the sound path between the sound source and the deaf person with a signal that is not affected by acoustics, or other sounds.
    • HCPC uses an RNID infra red system
    How do I use it?
    • For people who do not have a hearing aid we provide headphones with volume controls. If you normally use a hearing aid, you will need to remove it before you can use this type of receiver.
    • Receivers are also available that work with hearing aids with a T setting. This is suitable for people with a greater level of hearing loss.
    • Infrared receivers are sometimes built in to headphones, but you will probably need a model designed for hard of hearing people.
    • Please let us know before the day of the meeting so that we can make sure the system is available.
    Why use infrared?
    • Many meetings we hold involve confidential or otherwise sensitive discussions. Infrared systems do not transmit or spill sound outside of a room.
    • Infrared systems provide high quality sound and are less likely than hearing loops to suffer from interference.
Tudalen wedi'i diweddaru ymlaen: 23/10/2018