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We're carrying out essential maintenance on the HCPC and HCPTS websites, which may cause brief, intermittent issues where some users may get a security certificate warning. If this appears, you can still continue to use the site safely. We apologise for any inconvenience and thank you for your patience.

What we cannot investigate

We cannot do the following:

  • consider concerns about professionals not registered with us;
  • consider concerns about organisations (we only deal with concerns about individuals)
  • get involved in clinical care or social care arrangements;
  • change decisions made by other organisations;
  • deal with customer service or consumer issues;
  • get involved with matters which should be decided by a court, including dissatisfaction with evidence given by a professional in court;
  • get a registered professional or organisation to make changes to a report;
  • arrange refunds or compensation;
  • fine a professional;
  • give legal advice; or
  • make a professional apologise.
Tudalen wedi'i diweddaru ymlaen: 20/01/2025
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