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Professional Liaison Service

The HCPC Professional Liaison Service was established in 2020 following a decision to invest in more upstream regulation. Upstream regulation describes an approach to regulation that is focussed on prevention, partnership and support.

How we investigate health concerns

The HCPC takes a proportionate approach to investigating concerns about a registrant’s physical or mental health

Declaration

You’ll be asked to sign a declaration regarding background checks to enable us to check that they are genuine with the organisations or individuals who provided them

Sustainability in health and care practice

HCPC Policy Lead, Rosemary Flowers-Wanjie, explains the background behind our development and publication of content support registrants with sustainable practice.

Our CPD requirements

Our flexible approach takes into account of the broad range of health and care professionals and is based on outcomes

Our work

Our corporate plan sets out the important development work we want to achieve to progress our strategy

Standards in practice: being open when things go wrong

The duty of candour is important for anyone working in health and care, but what does it mean in practice?

An employer's perspective: Supporting a registrant through fitness to practise proceedings

Ruth Clement is Head of Kent Children’s Therapies at Kent Community Health NHS Foundation Trust. A concern was raised about a HCPC-registered therapist that Ruth line-managed. Here she gives her perspective on the events and shares tips for employers or managers in similar situations.

Consultation on updates to our sanctions policy opens

We’re reviewing our sanctions policy to improve consistency and further strengthen decision-making by independent fitness to practise (FTP) panels. The consultation is running from 29 May 2025 to 1 September 2025.

FAQs on record keeping

We get many questions about record keeping from registrants. This page runs through the most common questions and signposts to other sources of advice

Using AI at HCPC

It’s always exciting when new technologies arrive that can save us time and have the potential to help us to achieve new things. But it’s important we are mindful of the risks when adopting any new technology.

How we are informing our work by considering graduate experience

We want to continually improve our support for education providers in meeting our regulatory requirements, and delivering the best programmes they can. A key part of our work is making sure we understand the experience of those going through education programmes.

Customer feedback

As an organisation, our aim is to provide the best customer service we can for all our registrants and stakeholders