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Customer service process

Step by step guide on the complaints process

Consent and confidentiality

It is important that you get the service user’s permission, or ‘consent’, before you share or disclose their information or use it for reasons which are not related to the care or services you provide for them

Revised standards of conduct, performance and ethics - supporting registered professionals

With the publication of the revised standards of conduct, performance and ethics (‘the standards’) coming soon, you are no doubt wondering what you can do to support your HCPC registrants with embedding them into everyday practice. We're here to help! 

Equality, diversity and inclusion

We have significantly expanded the role of equality, diversity and inclusion (EDI), placing specific importance on making sure that practice is inclusive for all service users. This is one theme within the key changes to the updated standards of proficiency for all professions. 

COVID-19 Temporary Register

We have worked with the UK Government to create a COVID-19 temporary register of former registrants

Your CPD

Learn about our standards, and the different types of learning that count as CPD activities

Fitness to practise

Registrants must have the skills, knowledge, character and health to practise their profession safely and effectively

#myHCPCstandards webinar - standard 2

Communicate appropriately and effectively - this is standard 2 of the standards of conduct, performance and ethics.

Why employers should respond to the consultation on proposed changes to HCPC’s English language requirements

HCPC Policy Manager Tom Miller explains the proposals we are making and why it is especially important to hear from employers and managers of HCPC registrants, who have experience of how the current arrangements are working.

Revised standards of conduct, performance and ethics

The revised standards of conduct, performance and ethics will come into effect from 1 September 2024.

Remote supervision

Case study: Raff is a hearing aid dispenser working in independent practice. He has just started running his own business as a sole practitioner in a remote location in the Scottish Highlands.

How to submit further information

See the step-by-step guidance below of how to submit further information if requested by a CPD assessor

Registration: what you need to know as an employer

Info on joining the Register, renewals, international applicants, period of adaptation and returning to practice

What we cannot investigate

The types of issues we cannot get involved with

Education provider and visitor survey 2020 results

The HCPC runs a biennial education provider and visitor survey, which gathers feedback to improve these stakeholders’ experience and involvement

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