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Being open when things go wrong
Case study on being open and honest if something has gone wrong in any care, treatment or other services they have provided
Confidentiality
Support and guidance relating to how health and care professionals handle information about service users
Employer Insight: Implementing a more just culture
How Mersey Care focused their workplace culture on justice and learning
Introduction to confidentiality
Confidentiality means protecting personal information, this information might include details of a service user’s lifestyle, family, health or care needs which they want to be kept private
A registrant's responsibility to maintain appropriate boundaries
Registrants establish and maintain that trust by treating service users with dignity and respect and involving them in decisions about their care.
Disclosing information to regulators
There are a number of regulators – such as the General Medical Council, the Care Quality Commission and us – who may need you to pass on information to them
Promoting the value of regulation
Aim: The public, registrants, students and employers understand the value and importance of regulated health and care professionals
Check the Register
We keep a Register of health and care professionals who meet our standards for their training, professional skills, behaviour and health
Other organisations
This page lists the other organisations that are responsible for regulating, and investigating concerns about, health and care professionals in the UK.
Standards in practice: being open when things go wrong
The duty of candour is important for anyone working in health and care, but what does it mean in practice?
Our CPD requirements
Our flexible approach takes into account of the broad range of health and care professionals and is based on outcomes
Sale, supply and administration
Local arrangements can be made to allow health and care professionals who are not prescribers to supply or administer medicines
Consent and confidentiality
It is important that you get the service user’s permission, or ‘consent’, before you share or disclose their information or use it for reasons which are not related to the care or services you provide for them
Employer insight: Moving to the UK to practice and the challenges of finding employment
Doreen is a physiotherapist working in an intermediate care team, and speaks about the steps one Recruiting Manager took that made a real difference
My Story - Rachel Karanja
In celebration of Black History Month Rachel shares some inspiring words of what she has learned and experienced as a black health and care professional in the UK.