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Customer service policy

View our policy for customer service in this section

Managing stress

We all respond differently to pressure or demands that we find difficult to cope with, or situations that we don’t have much control over

Support for registrants making a declaration

Resources and organisations that can support registrants undergoing this stressful process.

Health issues that need to be declared

Information for applicants and registrants on which health issues need to be declared to us, and why. 

Applying for HCPC registration?

Registration Manager Sammuel Yemane highlights what you need to do to avoid having your application returned as incomplete

Your renewal fee payments

Information about paying your renewal fee, including payment types and direct debit collection dates for each profession.

Policy statement on HCPC’s approach to developing memorandums of understanding

This policy statement sets out our broad approach to developing memorandums of understanding (MoUs) with other organisations.

Maintaining approval

What we need from providers to maintain their programme's approval through our performance review process.

How to renew online

You need to make your professional declaration and pay your fee to complete your renewal using your online account

Education providers

We work closely with education providers to ensure that training programmes meet and continue to meet our standards

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